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ePedigree

Buying Supplements Online

How to protect yourself against counterfeit products.

Buying Supplements Online

At XYMOGEN, we are passionate about helping individuals achieve their best possible health. In fact, we have made it our top priority. We want to educate patients about choosing high-quality, authentic products and warn them about the possible harm associated with purchasing supplements through untrusted or unverified sources, such as internet retail sites.

  

Counterfeit

There have been several news articles aimed at increasing consumer awareness of dishonesty in the dietary supplement industry and at teaching consumers how to make wise decisions when selecting supplements. For example, Boston Magazine reported that as many as one in three supplements purchased could be fake. The New York Times reported that the New York State Attorney General’s office targeted four major national retailers for selling fraudulent and potentially dangerous herbal supplements. Recently, US Attorney General Loretta Lynch called for increased consumer awareness of “unsafe dietary supplements” in the marketplace recommending, “Above all, if you are considering taking a dietary supplement, talk to your doctor first.” Even Amazon has a community post by a doctor calling for regulation in the online marketplace and asking readers to demand action.

   

Potency and Efficacy

But it’s not just the possibility of counterfeit or fraudulent vitamins that should be considered. The New York Times also posted an article about the warehouse conditions of a large fulfillment center. Warehouse temperatures can reach over 100 degrees F, which can drastically degrade the potency and efficacy (effectiveness) of products. In most cases, expiration dates are not posted in the product page details, and there is no way to tell how many people have bought and returned the product. According to that large fulfillment center’s return policy, you can return any purchase up to 30 days after receipt of shipment for a full refund.

qualified sources

Qualified Sources

So, what can you do to ensure the supplements you are relying upon to support your health are authentic? First and foremost, know WHO you are buying them from! Seek a trustworthy source. You have probably gone out of your way to find an integrative medical practice or a functional medicine practitioner, and you have become and remain a patient because you trust the practitioner and his or her staff. Most functional medicine practitioners are not only experts in health matters but also passionate about finding, on behalf of their patients, the highest-quality, most-trusted dietary supplement manufacturers in the marketplace. Functional medicine practitioners understand the importance of selecting a brand manufactured by a company that abides by good manufacturing practices (“GMP”), the regulations set forth by the FDA. Practitioners want to know that the dietary supplements they choose for their patients have been assayed for purity, including by a third-party independent laboratory. They too want to buy from a manufacturer/distributor whom they know they can trust. Some practitioners even take time away from their offices to visit the manufacturer, tour the facility, and witness the quality controls in place.

So, who should you trust will sell you supplements that contain every ingredient from the source and in the amount that the label claims? Why, of course... your functional medicine practitioner! XYMOGEN only sells products directly to licensed healthcare practitioners and requires practitioners to consult with patients prior to recommending any of our formulas. XYMOGEN does not sell to other distributors; so, if you find XYMOGEN products on a website other than the XYMOGEN website or your practitioner’s website, we, XYMOGEN, did not put them there! And we cannot vouch for where they may have been before they got there—such as, in another consumer’s cabinet for a month before they were returned to the online distributor or held in an online distributor’s warehouse at high temperatures and humidity for weeks or months. We could not even promise you that they have not been adulterated or if what is being offered is even the XYMOGEN product shown and described! Who knows, maybe the label was copied and placed on a bottle containing an inferior or adulterated product? Remember, the best way to ensure you are truly getting what you paid for is to purchase from a person you can trust—your healthcare practitioner, a person who likewise has done his or her due diligence and has purchased only from a company that he or she trusts—XYMOGEN.

ePedigree

Our ePedigree verification program guarantees that the XYMOGEN formulas you receive, and any expiration or manufacturing dates associated with them, are authentic.

The ePV number featured directly below the name of each product is a serial number distinct to each and every bottle. This number allows us to track and trace where the bottle was shipped and who it was originally sold to, in turn allowing us to cut off any potential violators of our No Internet Sales Policy.

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ePV

  

Electronic Track and Trace

Recognizing, sadly, that fraud is a growing problem in our industry, XYMOGEN took the initiative to find a solution to ensure formula authenticity; it’s called ePedigree. Every bottle of every formula that leaves XYMOGEN’s state-of-the-art manufacturing facility is serialized with a unique ID. This ID is scanned into our system and allows us to track and trace each individual bottle or box with details like expiration dates and the purchaser’s account information.

DQSA

Drug Quality and Security Act

XYMOGEN is ahead of the curve! Congress recently passed the Drug Quality and Security Act, or DQSA, requiring pharmaceutical companies to institute an electronic tracing system for all prescription drugs sold in the United States. These new requirements will be phased in by pharmaceutical companies and must be in place by the year 2024. Ever innovative, XYMOGEN planned ahead and set up a successful electronic tracing system that has been up and running for over two years.

  

Tracking Offenders

While we recognize that we are not the only company providing quality, pharmaceutical-grade supplements, we are the only company that guarantees the authenticity of our products. We regularly search the internet to buy our products back from online sellers and then we trace the product to the original purchaser. To date, we have closed more than 115 accounts, with a combined revenue of over $5.6 million, for breaking our No Internet Sales Policy. Tracking offenders takes time and perseverance, but it underscores our belief in the importance of our customers being able to order quality supplements from a safe and reputable source.

  

Quality Manufacturing

Above all, any supplements you take should be made using the best ingredients in a highly-regulated, quality manufacturing facility. All of our processes are completely controlled so we can ensure material, component, and product quality and safety from beginning to end. Our Quality Control department tests and verifies the identity, purity, potency, and composition of all raw materials when they come in, and all finished products before they leave the facility – this includes heavy metal testing for lead, mercury, arsenic, and cadmium on every single lot. As an added safety measure, in instances where we suspect there is even the slightest possibility of contamination, we have the product tested, often by a third-party independent laboratory, for a wide variety of potential contaminants (such as residual solvents, pesticides, PCBs, gluten, citrinin, peak-X, etc.), allowing XYMOGEN to stand behind its products. Our Quality Assurance department oversees all of these processes – plus our manufacturing, production, packaging, labeling, and marketing operations – guaranteeing everything we do is in compliance.

Third Party Testing

Third-Party Testing

We require regular, independent, third-party testing to verify our formulas meet the stringent standards we use for quality and purity. This means that every batch of a given product is tested by a qualified lab for an accurate analysis of its contents. We guarantee that each of our formulas is 100% compliant with the ingredients listed on the label, meets or exceeds GMP quality standards, and undergoes rigorous testing – a promise you can only expect from XYMOGEN.

 NSF International

In addition to our own internal audits, we have maintained third-party GMP certification through NSF International, one of the most respected independent product testing organizations. Maintaining our prestigious NSF registration requires regular on-site inspections of our manufacturing facility to make sure that we are complying with the very strict standards for product and ingredient quality and safety.

SportNSF GMP for Sport

We have also earned the NSF GMP for Sport registration from NSF International, which assures customers that our facility is free of more than 180 substances that are banned or prohibited by sports organizations and found on the World Anti-Doping Agency’s Banned Substances List. This registration also verifies that we have controls in place to guarantee the production of clean supplements that athletes can rely on.

IFOS IFOS & IKOS

The International Fish Oil Standards Program and the International Krill Oil Standards Program are the only third-party testing and certification programs for fish and krill oils. These organizations verify active ingredients such as omega-3 fatty acids, test for environmental contaminants and harmful chemicals that can be present as a result of the ecosystem, and test stability or shelf life of the product. Almost all of XYMOGEN’s OmegaPure fish oils and our OmegaPure Krill Oil are IFOS and IKOS-certified respectively. In fact, they have each been awarded the highest—five star—rating because they not only meet but also exceed IFOS/IKOS standards. The remainder of XYMOGEN’s OmegaPure fish oils are expected to receive certification in 2016.

 TGA Approved

The Australian Therapeutic Goods Administration (TGA) is considered to be the toughest regulatory agency in the world, and approval—conducted at a pharmaceutical-level standard—is the most difficult to obtain in the industry. XYMOGEN achieved this unique distinction during the last quarter of 2015.

ePV

Our ePedigree verification program guarantees that the XYMOGEN formulas you receive, and any expiration or manufacturing dates associated with them, are authentic.

The ePV number featured directly below the name of each product is a serial number distinct to each and every bottle. This number allows us to track and trace where the bottle was shipped and who it was originally sold to, in turn allowing us to cut off any potential violators of our No Internet Sales Policy.

Looking to purchase XYMOGEN formulas?

Find a Practitioner

Want to become a XYMOGEN registered practitioner?

Register Now
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*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.